Meet the Team

Folake Segun - Chief Executive

Email: folakes@communitywaves.co.uk

Telephone: 020 8690 5012

Folake founded Community Waves in 2017. Trustees delegate day-to-day responsibility for running the charity to the Director, so Folake is responsible for Community Waves strategy, finances, policy, and service delivery and development. She has a wealth of experience of voluntary sector management, patient and public involvement and community capacity building.

Arlette Meli

Email: arlettem@healthwatchlewisham.co.uk

Telephone: 020 8690 5012

Arlette is the latest person to join the Healthwatch team. She joined in June 2017 after previously volunteering with us. Her role is to handle NHS complaints by providing support to Lewisham residents, who would like to bring up a complaint against an NHS service provider. Arlette has a background in Finance, Operation Management and Law. When she is not working, Arlette enjoys reading, travelling and spending time with her family.

Fay Russell-Clark - Community Engagement Officer (Children and Young People)

Email: fayrc@communitywaves.co.uk

Telephone: 020 8690 5012

Fay was born and educated in Lewisham. Prior to joining Community Waves, she has worked as a Community Facilitator, Tutor and as a Family Support Worker. Her background is in Performing Arts and she uses these skills as a tool to connect with children and young people. In her spare time Fay enjoys cooking, reading and relaxing!

Mandy Millward - NHS Complaints Advocate

Email: mandym@communitywaves.co.uk

Telephone: 020 8690 5012

Mandy has been an NHS Complaints Advocate for more than 10 years and previously worked in Oxfordshire, Buckinghamshire and Berkshire. Mandy also has a wide experience of working with care leavers and young people. She volunteers as a prison monitor at a foreign nationals establishment, enjoys overlanding independent travel and is a member of the Tate.

Marzena Zoladz - Community Engagement Officer

Email: marzena@communitywaves.co.uk

Telephone: 020 8690 5012

Marzena’s role is to speak to community groups and individuals to gather information from hard-to-reach adults including those who are seldom heard. Prior to working for Healthwatch Marzena worked and volunteered in third sector organisations including Greater London Volunteering since 2009. She likes being outdoors with her family, horse riding and exploring interesting places in London and beyond.

Mathew Shaw - Communications and Information Officer

Email: mathews@communitywaves.co.uk

Telephone: 020 8690 5012

Mat provides information, signposting and support to residents to help them make informed choices regarding access to health and social care services. Prior to Community Waves, he studied journalism at university and was a volunteer project support worker for Community Links Bromley. Mat enjoys playing and watching sports in his spare time, as well as being obsessed with Harry Potter.


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It's so important to have a say about your local health and social care services

Gary, community member
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