Accessible Information Standard Training

Since 2016, it is now the law for NHS and adult social care services to comply with the Accessible Information Standard (AIS).

AIS Training at South Lewisham Group Practice

The aim of the AIS is to ensure that people with a disability or sensory loss are given information in a way they can understand. The standard specifies the responsibility of the NHS providers to identify, record, flag and share information and communication support needs of people with a disability, impairment or sensory loss.

A 2018 report by Healthwatch Lewisham found that people with sensory loss or learning difficulties reported that the process of getting to their appointment from the reception area posed a great barrier. Many felt lost and confused, especially in larger waiting areas shared by many clinics and services.

Using the findings of the project, Community Waves has developed a dedicated Accessible Information Standard Workshop. The training programme provides information and offers guidance to front line staff on how to better support disabled people and improve their access to services.

For more information about our AIS Training, please contact Marzena Zoladz on 020 8690 5012 or email


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